On 3 June 2026, the Australian Securities and Investments Commission (ASIC) announced updates to its Internal Dispute Resolution (IDR) data dashboard, incorporating complaints data reported by financial firms between 1 July and 31 December 2025. The update introduces new complainant demographic analytics and downloadable reporting functionality, allowing users to examine complaint trends across the financial services sector. ASIC stated that the enhancements are intended to improve transparency, accessibility and usability of complaints data while supporting stronger accountability and complaint handling practices among financial firms.
ASIC Expands Internal Dispute Resolution Data Reporting
ASIC has updated its Internal Dispute Resolution data dashboard to include complaints that were open, received or closed during the period from 1 July 2025 to 31 December 2025.
The dashboard reflects data submitted by financial firms under ASIC’s IDR reporting framework and provides users with access to complaints information across various financial services sectors.
New Complainant Demographics Functionality Introduced
As part of the latest update, ASIC has added a new complainant demographics page to the dashboard.
The new functionality allows users to explore complaint trends based on:
- Age group;
- Gender; and
- Geographic location.
ASIC noted that complainant demographic information is not displayed at the individual firm level.
Downloadable Complaint Data Now Available
The regulator has also introduced a downloadable data file feature. The functionality enables users to extract selected complaint metrics for reporting, research and analysis purposes.
According to ASIC, users can utilise the downloadable dataset to:
- Benchmark performance against industry trends;
- Analyse complaint outcomes;
- Review complaint issues across reporting periods; and
- Examine complaint patterns across products and services.
ASIC Focuses on Transparency and Accountability
ASIC stated that the dashboard enhancements are intended to improve the transparency, accessibility and usability of Internal Dispute Resolution data.
The regulator indicated that the initiative supports its objective of strengthening accountability across the financial services sector and encouraging improved complaint handling practices by financial firms.
ASIC has made the updated Internal Dispute Resolution data dashboard available through its IDR data reporting platform. Users can access the new demographic analytics and downloadable complaint datasets alongside existing complaint reporting information.
